Monday, August 9, 2010

Unable to Set the PresetContext for PresetService

Hello readers,

If you are developing in Documentum Taskspace you may encounter the following error message while you login.
Unable to Set the PresetContext for PresetService. PresetService will not be available.
UPDATE:
First try to clean the caches and empty the "C:\Documentum\Presets\" folder both on the application server. Sometimes the configuration is cached wrong.


ELSE:
This will most likely be the problem that the wrong ACL is set for your configuration objects. You can find the objects in "/System/Applications/YourApplication/Presets/".

All the configuration objects in this folder (and subfolders) need to have the "dmc_wdk_presets_acl" ACL. The owner needs to be "dmc_wdk_presets_owner". 


Make sure that all sub-folders and all underlying objects have the correct ACL!

Now Taskspace will have full access to the objects and the problem should be solved.

Kind regards, Marcus

2 comments:

  1. Hi Marcus.
    I did like you said but now I have another exception when login like :
    Failed to get navigation tabs. Please check configuration data for role:ts_designer. null

    Have you any suggestion?

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  2. Taskspace cannot find any tabs in the configuration object for the role ts_designer. Make sure that the ACL is set correct on this object. It's called "BFlow_preset_package_role_ts_designer". U should set the ACL for every subfolder and all underlying objects.

    ReplyDelete